If you’ve lost your job, or are struggling for food or rent there are services that can help. Local welfare provision can make a big difference if you are in a crisis and need food, fuel or basic white goods. Discretionary Housing Payments may be able to help with rent. And there are food banks across Birmingham that are here to help. 

• Children - Crisis (Urgent support): 0300 300 0099  
• Pause (Forward Thinking Birmingham): 0207 841 4470. The operating hours are between 10am-6pm 7 days a week 
• https://www.forwardthinkingbirmingham.org.uk/services/13-pause 
• https://www.kooth.com 
• https://www.themix.org.uk/ 
• https://www.childrenssociety.org.uk/coronavirus-information-and-support 
• https://www.mind.org.uk/ 
• https://www.mind.org.uk/information-support/support-community-elefriends/ 
• Adults - Birmingham Healthy Minds: 0121 301 2525 Mon-Fri 9.30am -4.30pm 
• https://www.bsmhft.nhs.uk/our-services/birmingham-healthy-minds/ 
• Samaritans: 116123 (free) or email jo@samaritans.org  https://www.samaritans.org/ 
• Mobile Apps:  
• Calm Harm https://calmharm.co.uk/ 
• Clear Fear https://www.clearfear.co.uk/ 

• Womens Aid: 0808 800 0028Mon - Fri 9.15am - 5.15pm https://bswaid.org/  
• Men’s Advice Line: 0808 801 0327 https://mensadviceline.org.uk/ 

• https://actearly.uk/ 
• Talking at home about Extremism - Primary 
• Talking at home about Extremism - Secondary 
• Radicalisation info and support 
• Social Media guidance 

• Birmingham City Council: https://www.birmingham.gov.uk/housing 
• Homeless: 0121 303 7410 (Out of hours 0121 303 2296) 
• Homeless Families: Midland Heart Ltd (Families Floating Support Service) www.midlandheart.org.uk 0345 60 20 540 

• Job Centre Plus: 0800 055 6688 
• Washwood Heath Job Centre Plus: 0800 169 0190 Address: 295 Washwood Heath Road Birmingham, B8 2XX 

• Money Advice Service: 0800 138 7777 https://www.moneyadviceservice.org.uk/en 
• Citizens Advice Bureau: 03444 77 1010 http://www.bcabs.org.uk/ 

• Salma Food Bank: Simply text or phone us on 07767164246, or online https://www.salma-foodbank.org/ 
• This website may also be of use: https://www.trusselltrust.org/get-help/emergency-food/ 
• Provident Housing have started to provide food packages for those within the local community. The can be collected from any Provident Housing office, including the one in Small Heath: 324 Green Lane, B9 5DP. Call. 0121 630 2205

• Edwards Trust: 0121 454 1705 (Mon & Tues 8am-8pm Wed-Fri 8am-6pm) http://edwardstrust.keanebuild19.uk/contact-us_build/ 
• Birmingham Bereavement Advice Centre: 0800 634 9494 https://www.bereavementadvice.org/birmingham/ 
• Cruse - Birmingham: 0808 808 1677 https://www.crusebirmingham.co.uk/ 

• http://nationalonlinesafety.com/enrol/waverley-school select Parents from the drop down menu when signing up 
• https://www.nspcc.org.uk/keeping-children-safe/online-safety/ 
• https://www.childnet.com/ 
• https://www.familylives.org.uk/advice/your-family/online-safety/ 
• UK Safer Internet Centre - for advice on making a report about online abuse https://www.saferinternet.org.uk/our-helplines 
• CEOP - to report and remove harmful online content
• https://www.ceop.police.uk/ceop-reporting/ 
• Internet matters - for support for parents and carers to keep their children safe online https://www.internetmatters.org/about-us/  
• London Grid for Learning - for support for parents and carers to keep their children safe online https://www.lgfl.net/about/ 
• Net-aware - for support for parents and carers from the NSPCC https://www.net-aware.org.uk/news/ 
• Parent Info - for support for parents and carers to keep their children safe online https://parentinfo.org/page/about-us 
• Thinkuknow - for advice from the National Crime Agency to stay safe online https://www.thinkuknow.co.uk/ 
• UK Safer Internet Centre - advice for parents and carers  https://www.saferinternet.org.uk/our-helplines 

• Family Action: 0808 802 6666 https://www.family-action.org.uk/what-we-do/children-families/familyline/ 
• The FamilyLine service supports people who are dealing with family pressures to support family members over the age of 18 through telephone calls, email, web chat and text message. 
• Family Lives (previously Parentline): 0808 800 2222 https://www.familylives.org.uk/how-we-can-help/confidential-helpline/ Family Lives offers a confidential and free helpline service for families in England and Wales (previously known as Parentline). For emotional support, information, advice and guidance on any aspect of parenting and family life. The helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday. 
• Gingerbread:Single Parent Helpline 0808 802 0925 https://www.gingerbread.org.uk/  One Parent Families/Gingerbread is the leading national charity working to help lone parents and their children. 
• Grandparents Plus: 0300 123 7015 https://www.grandparentsplus.org.uk/ Grandparents Plus is the only national charity (England and Wales) dedicated to supporting kinship carers - grandparents and other relatives raising children who aren't able to live with their parents. 

The Waiting Room is a site that will allow you to access confidential services on offer in Birmingham. It covers a wide range of services from family support to legal services to mental wellbeing. There is a list of local and national websites and numbers that can be accessed for direct support and information. 

https://the-waitingroom.org/ 

http://www.birminghameducationsupportservices.co.uk/Pages/Download/2f0547b1-98f2-4ad7-80cd-a09d0c1842a7